CrustNaira is a legitimate lending app licensed by the Nigerian Federal Credit Commission (FCCPC). We offer personal loan products that comply with local and Nigerian regulations. We have undergone rigorous review and approval in areas such as consumer protection, interest rate regulation, and transparency in the loan process.

The CrustNaira app (hereinafter referred to as the "App"), operated by CRUST DEW LIMITED (hereinafter referred to as "we"), takes user privacy protection very seriously. This Privacy Agreement details how and what rules we follow regarding the collection, use, sharing, storage, and protection of your personal information during your use of the App. Please carefully read and fully understand this Privacy Agreement before using the App. If you have any questions or suggestions regarding this Privacy Agreement, please feel free to contact us.

How We Collect Your Personal Information:

Personal information is collected to provide you with better loan services, enhance the user experience, and ensure compliance with relevant laws and regulations.

We only collect personal information that is necessary and directly related to our business functions:

Personal Information

This application collects personal information primarily for account registration, identity verification, credit assessment, and personalized services. Before you apply for a loan, we need to collect basic information such as your name, ID number, and mobile phone number through a form to comprehensively assess your loan eligibility and credit risk, thereby providing you with a suitable loan amount and interest rate. Based on this information, we can also recommend personalized loan products and promotional activities that meet your needs. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com, and will be immediately deleted or anonymized afterwards.

Location Permissions

CrustNaira only provides loan services to Nigerian citizens within Nigeria. This is to assist in risk assessment, clarify service scope, and provide localized services. We will use geolocation technology to obtain your approximate location to verify that your application location matches your place of residence and to prevent fraud. We will also use your geolocation information to verify your location within Nigeria to ensure legality and compliance. Location information is collected only in real time when you use relevant functions. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com. We will promptly delete or anonymize this information.

Camera Permission

Camera permission is primarily used for identity verification when applying for a loan. During the identity verification process, we will take a photo of your face or ID card and compare it with the identity information you submit to ensure your identity is authentic and valid. Use of the camera function requires your authorization, and the captured data will be encrypted and stored. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com. We will promptly delete or anonymize this information.

Application List Permission:

We need to access information about the applications installed on your device, but we will not access information about system applications. This data is mainly used to analyze your current financial habits and, in conjunction with our products, provide you with more suitable loan products. While ensuring your ability to repay loans, we will strive to improve your credit score. We will also identify high-risk applications that may jeopardize your security, thereby protecting the data and financial security of both parties. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com, and will then be immediately deleted or anonymized.

Contact Information

When applying for a loan, you can choose to have your emergency contact information automatically filled in using a number saved in your address book, eliminating the need for manual input. If we are unable to contact you using the contact methods you provide (e.g., in emergencies such as overdue payments), we will attempt to contact you using your emergency contact information. This will help us determine if you are experiencing difficulties, such as a payment institution error or network issues, or if you are facing financial hardship. Our customer service team will assist you with any issues as appropriate. Furthermore, this information helps us assess your credit risk based on your social connections. You can also choose to manually enter your emergency contact information, which will not affect the loan application process. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com, where it is subsequently deleted or anonymized immediately.

Device

We collect device information, including device model, operating system, IMEI, and MAC address, to ensure the application functions correctly and optimize the user experience. For example, device model and operating system information help us address compatibility issues across different devices. IMEI and MAC addresses are used to uniquely identify devices, preventing security risks such as multiple malicious loan applications submitted from the same device. This information will not be combined with your sensitive personal information and will only be used for technical support and security protection. All collected personal information is stored using advanced encryption technology and uploaded to our server: https://api.crustnaira.com, where it will then be immediately deleted or anonymized.

How we use your personal information:

Provide loan services: Use your personal information for core business processes such as loan application review, approval, issuance, and repayment management. For example, evaluate the loan amount and interest rate based on the income and credit information you provide, and use your bank account information to issue loans and automatically deduct repayments.

Personalized services and recommendations: Provide you with personalized loan product recommendations, promotional event notifications, and related financial service information based on your personal information and usage behavior. For example, based on your past loan preferences and repayment records, recommend new loan products that better meet your needs or adjust the amount and term of existing products.

Service improvement and optimization: Analyze your personal information and usage data to improve the application's functions, interface design, operation procedures, etc., and enhance user experience. For example, by analyzing the functional modules that users frequently operate and the problems they encounter, we can optimize and upgrade the application in a targeted manner.

Security and risk prevention: Use your personal information for identity authentication, anti-fraud monitoring, and to ensure the network security of the application. For example, identify abnormal login and operation behaviors through device information and behavior patterns to prevent account theft and fraud.

How we protect your personal information

Security technical measures: We use a variety of security technical means to protect your personal information, including but not limited to data encryption (such as SSL encryption technology to protect data transmission security and encrypt sensitive information for storage), access control (setting strict user authority management to limit employees and third parties' access to data), firewall settings (preventing external illegal network access), etc.

Personnel management measures: Conduct strict background checks and authority management on employees involved in the processing of your personal information, sign confidentiality agreements, and conduct regular data security and privacy protection training to improve employees' security awareness and compliance operation level.

Emergency response measures: Develop a complete data security incident emergency plan, and when security incidents such as data leaks occur, be able to quickly activate the emergency response mechanism, take measures to reduce losses, and promptly notify you and relevant regulatory authorities in accordance with laws and regulations.

Security vulnerability management: Regularly scan and repair security vulnerabilities in applications and systems, follow up and apply security patches in a timely manner to ensure the security and stability of the system.

Your rights

Access, correct and update your personal information: You can query and modify the personal information you provide, such as name, contact information, residenttings" in this application. The query operation will be displayed in real time, and the modification operation will usually take effect immediately after you submit it successfully, but some information may be delayed for a short time due to system synchronization and other reasons.

Obtain a copy of your personal information: You have the right to obtain a copy of your personal information in this application. You can contact our customer service team and apply for a copy of your personal information in accordance with the guidelines and procedures we provide.

Delete your personal information: In compliance with laws and regulations, such as our processing of your personal information violates laws and regulations or exceeds the agreed purpose and scope, you can request us to delete your personal information through the feedback channels in this application or contact customer service. We will delete the relevant information as soon as possible after verifying your identity and request, except where otherwise provided by laws and regulations or we need to retain some information for legitimate business records, compliance reports and other purposes.

Change the scope of your authorization or withdraw your authorization: You can choose to close some or all device permissions at any time, such as camera, photo album, location access permissions, etc. in "Settings - Privacy Settings" in this application or in the system permission management of the device, so as to refuse us to collect your corresponding personal information. You can also withdraw your authorization for us to process certain personal information through specific operation paths (such as finding relevant options on the privacy policy page in the application). However, please note that withdrawing authorization may affect your continued use of certain functions of this application.

Account cancellation by the subject of personal information: If you need to cancel your CrustNaira account, you can submit a cancellation application through the "Settings - Account Management - Account Cancellation" function in this application. Before you cancel your account, please ensure that you have settled all loan payments and there are no unprocessed business matters. After receiving your cancellation application and verifying the relevant information, we will cancel your account in a timely manner in accordance with the requirements of laws and regulations, and delete or anonymize your personal information.

How we handle information of minors

Our services are only for adults. If we find that a minor provides us with personal information and applies for a loan without the consent of his/her guardian, we will reject the loan application and delete the relevant information in a timely manner. If you are the guardian of a minor and find that a minor provides us with personal information, please contact us in a timely manner and we will assist you in handling relevant matters in a timely manner.

How to update this policy

We may update this privacy policy based on business development, changes in laws and regulations or other needs. The updated privacy policy will be posted in a prominent position in this application and notified to you in an appropriate manner (such as push notifications, pop-up prompts, etc.). After the privacy policy is updated, if you continue to use this application, it means that you have accepted the updated privacy policy.

How to contact us

If you have any questions, comments or suggestions about this privacy policy, or if you encounter problems related to personal information protection during the use of this application, you can contact us in the following ways:

Customer service email: midadolla@gmail.com

In-app feedback: You can submit your questions and feedback in the "Online Customer Service" function in this application. We will handle your inquiry or feedback as soon as possible and give you a reply within a reasonable time (usually no more than 5 working days) after receiving your inquiry or feedback.

Dispute Resolution

If you have a dispute with us during the implementation of this Privacy Policy, both parties shall first resolve it through friendly negotiation; if the negotiation fails, you may file a lawsuit with the People's Court with jurisdiction.